 
Here at The University of Texas Harris County
Psychiatric Center we have adopted a new philosophy that will enable
our facility to become "WORLD FAMOUS"
with in the UT-Houston system.
 What's
it all about you ask?
Well, FISH is a playful concept that employs a very serious analogy between
working in an extremely difficult environment and having fun while doing it.
FISH is not an in-service but an on-going philosophical process that generates
high energy and high morale in the delivery of every day job related tasks. The
purpose of FISH is to inspire the staff to embrace the power they have in
creating a more interesting, playful, profitable, and energetic workplace for
themselves, and facility for our customers. By enhancing worker's attitudes we
will create an enjoyable work environment.
Imagine a workplace where everyone chooses to bring energy,
passion and a positive attitude with them each day!
An environment in which people are truly connected to their work, to their
colleagues and to their customers.
Impossible?
Not at all. FISH
is a tool that helps us lead our people toward creating an environment just
like that.
 Play
- it's about having fun, enjoying
yourself, being spontaneous and creative. Life is too short to spend it
frowning and FISH! brings a smile to your face.
Make Their Day
- It's about doing something special
for your customers and co-workers. When you make someone's day you have given
them a special gift they won't soon forget. It feels good to give it.
Be There -
It's about being totally focused on the moment and on
the person or task with which you are engaged. When we are fully present with
our customers and with each other, we are listening deeply and important
opportunities do not escape us.
Choose Your Attitude -
It's about accepting full responsibility for all of
our choices, even our attitude at work. A positive attitude is a decision we
make, moment to moment.
Components of Good Customer Service:
-
Engaging the needs of all customers in cheerful manner
-
Responsive to changing internal and external customers needs in
a timely manner.
-
Listening attentively to customers.
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